top22 Frequently Asked Questions — Complete Guide

Before contacting support, have ready the phone number or username on your account, the exact time the issue occurred, and if it's a deposit or withdrawal, the amount and transaction ID. A screenshot also helps if you have one. Having these details lets us assist you faster.

top22 has two customer support channels — the first is the live chat on the website, and the second is email at [email protected]. You can reach us directly in Burmese through either channel. We don't offer support through any other channels, so please use only these two.

Yes. The top22 support team operates entirely in Burmese. You can write to us in Burmese on live chat and we'll reply in Burmese. There's no need to feel hesitant about the language.

Yes. The top22 support team is available 24/7 — 24 hours a day, 7 days a week. Whether it's a holiday, Sunday, or the early hours of the morning, you can reach us via live chat. We're ready around the clock to resolve any money-related issues quickly.

After entering the live chat, a support agent will be assigned to you. Explain your issue in Burmese. You can upload a screenshot if needed. You can speak directly with the agent, and if the issue can't be resolved at that level, it can be escalated to a higher team.

Yes. The top22 platform is accessible directly from a mobile browser, and 2D, 3D lottery, and Shan Koe Mee games load without issues. Both Android and iOS are supported. With a stable mobile data connection, the games will run smoothly without interruptions.

The 3D lottery results are drawn randomly at the announced time in Myanmar Standard Time (MMT) and will appear on the platform immediately. top22 cannot provide any tips on predicting results or choosing numbers — the results are entirely random.

2D lottery is a game where you pick a two-digit number and win based on whether it matches the number announced at the draw time. Picking a number is purely a matter of luck, and we cannot at any time suggest numbers to pick or predict winning numbers.

Shan Koe Mee is a Burmese card game where players receive three cards and try to make a total that ends in 9 or as close to it as possible. Outcomes are determined by point values such as a natural or a ten-point hand, and the player with the highest point total and largest stake wins. When playing online, the platform deals cards using a random number generator (RNG).

top22 Casino does have Live Dealer games. You can play Live Baccarat, Dragon Tiger, and Roulette with a real dealer streaming live. 2D/3D lottery and Shan Koe Mee rely on a random number generator (RNG), so they don't use a Live Dealer.

Select Wave Money on the top22 deposit screen. Transfer money to the Wave Money phone number shown, either through the WavePay app or the USSD code (*955#), then enter the transaction ID on the platform. Deposits normally appear within a few minutes. The minimum deposit is 5,000 Ks.

First, check that you entered the transaction ID correctly. If it's correct, wait another 15–20 minutes. If it still hasn't appeared, contact us via live chat and provide a screenshot of the transfer along with the amount and time of transfer. We'll investigate and credit it for you.

top22 does not charge any commission when you make a deposit. Whether you use KBZPay, Wave Money, AYA Pay, CB Pay, or bank transfer, there is no commission from our side. Whether the payment service provider charges a fee depends on their own policy, so please check with them.

Yes. At top22, the minimum deposit amount is 5,000 Ks regardless of the payment method — KBZPay, Wave Money, AYA Pay, CB Pay, or bank transfer. For the maximum deposit limit, please ask us via live chat.

Yes. top22's welcome bonus gives you 100% on your first deposit, up to a maximum of 300,000 Ks. For example, if you deposit 20,000 Ks, you get 20,000 Ks as a bonus, giving you 40,000 Ks in your account. To withdraw this bonus, you need to wager it 15 times — meaning you must play through 20,000 Ks × 15 = 300,000 Ks before you can withdraw.

top22 processes withdrawals 24/7. Whether it is night or a holiday, funds normally arrive within 30 minutes to 3 hours. If it takes longer than 3 hours due to a server issue on the payment provider's side, please contact us via live chat.

The minimum withdrawal amount at top22 is 10,000 Ks. You can only request a withdrawal if your account balance exceeds 10,000 Ks. If you try to withdraw and see a message saying the amount is too low, it means your balance has not reached the minimum yet.

Yes. At top22, withdrawals can only be sent to your own KBZPay, Wave Money, AYA Pay, or CB Pay phone number. We cannot transfer funds to someone else's wallet or bank account — this is a security measure to protect you.

top22 withdrawal processing normally takes between 30 minutes and 3 hours. KBZPay and Wave Money tend to be faster. Bank transfers may take a little longer depending on the bank's server. It is better to request your withdrawal in advance rather than waiting until you urgently need the funds.

"Pending" means your withdrawal request is still being reviewed. It could be due to a large amount or an incomplete wagering requirement. If it has been more than 3 hours, please contact us via live chat and provide your withdrawal request number — we will check and resolve it for you.

Clearing your browser cache is the first fix to try. In Chrome, go to Settings → Privacy → Clear browsing data, select "Cached images and files", and clear it. In Safari, go to Settings → Safari → Clear History and Website Data. After clearing the cache, reload the site — it should be faster.

If your connection drops, your account balance is not affected beyond the game result (win or loss) at the moment the connection was lost. When you log back in, you can see the result of your last bet in the game history. If there is any discrepancy, please contact us via live chat.

You can access top22 from any device using a web browser — Android phones, iPhones (iOS), tablets, and Windows or Mac computers are all supported. Chrome, Firefox, Safari, Edge — any browser works. No software download is needed; you can play directly.

Yes. In Chrome (Android), select "Add to Home Screen" from the browser menu. In Safari (iPhone), tap the Share icon and select "Add to Home Screen". Once done, you can open top22 instantly from your home screen just like an app.

top22 is built with a responsive design, so it displays well in a phone browser. Even on a smaller screen, you can play without any oversized layouts getting in the way. Live Dealer games also look great and play smoothly on mobile.